How Kalgisoft Improved IT Service Query Handling with AI Sales Agent
Kalgisoft provides services like software development, web and mobile apps, cloud solutions, and digital transformation for businesses worldwide. They receive daily inquiries from businesses looking for IT solutions, technical support, and project guidance.
Updated on Feb 14, 2026 · 5 min read
Kalgisoft enhanced client communication and inquiry handling with AI Sales Agent support. It helped respond to software development inquiries faster and manage business conversations more effectively.
Clients received quick information about web development, mobile applications, cloud solutions, and technical services anytime, while the team focused on delivering quality projects and technical support.
– Kalgisoft
🚨 The Problem
As inquiries grew, handling customer questions became difficult due to high query volume, no after-hours support, repeated questions, missed clients, no follow-ups, and a team busy with basic queries instead of development tasks.
Simple Comparison
| CHALLENGE | IMPACT |
|---|---|
| Technical Queries | ✕ Slow Response Reduces Trust |
| Repetitive Questions | ✕ Time Wasted on Same Explanation |
| No After-Hours Support | ✕ Missed Global Inquiries |
| Manual Communication | ✕ Delays in Response |
| No Lead Tracking | ✕ Less Focus on Core IT Delivery |
✅ The Solution: Yaraa AI Sales Agent for IT Query Handling
Kalgisoft added a Yaraa AI Sales Agent to handle customer questions and provide instant responses across the website.
- What the AI Agent Delivered
-
Instant Answer to IT Questions: Handles queries like:
✓ "What services do you offer?"
✓ "How much does a web or mobile project cost?"
✓ "Do you provide cloud or DevOps support?" -
Service Explanation: Explains services clearly:
✓ Software development
✓ Cloud solutions
✓ UI/UX design
✓ API integration
✓ IT consulting - 24/7 Availability: Responds anytime, including global time zones.
- Lead Capture: Collects user details for future communication.
- Smart Follow-Up: Keeps conversation active and reminds potential clients.
- Basic Technical Guidance: Provides initial direction before expert consultation.
📊 Results (Within Weeks)
+30 %
increase in handled inquiries
📞
Reduced manual communication load
3x
faster response time
🌍
More global inquiries captured
💻
Better focus on development and delivery
💡 Why It Worked
- Customers received quick answers to their IT-related questions without waiting. This improved trust and helped them understand services clearly.
- AI handled repeated queries, allowing the team to focus on project execution and technical delivery.
Kalgisoft improved IT service communication using AI Sales Agent support. It helped answer customer questions faster and manage more inquiries without delay.
Customers received clear information anytime, and the team could focus on development while AI handled basic queries.
Customers received clear information anytime, and the team could focus on development while AI handled basic queries.
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