How Avoden Improved eCommerce Customer Experience with AI Sales Agent
Avoden offers oral care, health, wellness, and everyday personal-care products for families. The company focuses on improving daily life with quality products across categories like toothpaste, toothbrushes, and hygiene essentials.
Updated on Feb 14, 2026 · 5 min read
Avoden used AI Sales Agent support to reply to customer questions faster and handle more inquiries easily.
Customers received quick information about oral care and personal-care products anytime, while the team focused on customer service and daily tasks.
– Avoden
🚨 The Problem
As product range and traffic increased, handling customer queries became difficult due to many product questions, no after-hours support, customer confusion, users leaving without clarity, no follow-ups, and a team busy with repetitive queries.
Simple Comparison
| CHALLENGE | IMPACT |
|---|---|
| Product Questions | ✕ Confusion = drop-offs |
| Repetitive Queries | ✕ Time Wasted |
| No After-Hours Support | ✕ Missed Users |
| Manual Replies | ✕ Slow response |
| No Guidance | ✕ Poor Shopping Experience |
| Team Overload | ✕ Less focus on growth |
✅ The Solution: Yaraa AI Sales Agent for eCommerce Query Handling
Avoden added a real-time Yaraa AI Sales Agent to help customers explore products and get instant answers.
-
What the AI Agent Delivered: Clear Product Information
Answers questions like:
✓ "Which toothpaste is best for kids?"
✓ "What product should I use daily?"
✓ "What are the benefits?" - Easy Product Discovery: Helps users find the right category and product quickly.
- 24/7 Support: Responds anytime, even after working hours.
- Customer Assistance: Guides users step-by-step during browsing.
- Smart Follow-Up: Keeps users engaged and helps them continue.
- Simple Guidance: Makes product selection easy for everyday users.
📊 Results (Within Weeks)
+50 %
more handled customer inquiries
3x
faster response time
🛍️
Better product discovery experience
🌙
More engagement after hours
🎯
Improved customer satisfaction
💡 Why It Worked
- Customers received quick and clear answers while browsing products. This reduced confusion and improved decision-making.
- AI handled repeated questions, allowing the team to focus on product growth and customer experience.
Avoden improved its eCommerce customer experience with AI Sales Agent support. It helped customers understand products better and get answers instantly.
Users enjoyed a smooth browsing experience, and the team could focus on growing the business while AI handled customer questions.
Users enjoyed a smooth browsing experience, and the team could focus on growing the business while AI handled customer questions.
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